Reference

How rdr2 Handles Your Personal Data

At rdr2, your personal data belongs to you — we collect only what is needed to run your account, process payments via UPI, Paytm and PhonePe, and keep…

Data collected only as neededUPI & Paytm payments protectedYour right to access or delete dataNo data sold to third partiesContact us any time for a data request

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What This Policy Covers and Where It Applies

rdr2 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account opened on rdr2.click and covers data processed when you register, deposit through UPI or Paytm, place a wager, contact support, or browse pages on our platform. Access to rdr2 depends on local law and is available where local law permits.

1
We act as the data controller for information tied to your account. Any third-party payment processor — including PhonePe or Google Pay integrations — operates under its own privacy terms, though we contractually require each partner to handle your data with the same care we do.
2
Residents of India may have additional rights under applicable data protection legislation, and we honour those rights in full. If a conflict arises between this policy and local regulation, local regulation takes precedence.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to see what data rdr2 holds about you, ask us to correct an error, or request deletion of your account records, our privacy…

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Security and transparency sit at the centre of how rdr2 manages personal information. From the moment you open your account to the point you request data deletion, every stage of data handling…

Encrypted Data Storage

All personal records — name, contact details, payment identifiers tied to UPI or Paytm — are stored using AES-256 encryption at rest. Access inside our systems is role-restricted so only authorised staff can retrieve account-level data.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. A cookie consent panel appears on your first visit; you can adjust or withdraw non-essential cookie consent at any time through site settings.

Payment Data Handling

When you deposit via PhonePe or UPI, we receive a transaction reference and amount — never your full bank credentials. Raw payment credentials stay with the payment processor under their own PCI-compliant environment.

Data Retention Periods

Active account data is kept for the life of your account. After closure, we retain records for the minimum period required by applicable Indian law, then delete or anonymise them. You can ask for an early deletion review at any point.

Your Right to Access and Correct

You may request a full export of the data rdr2 holds on you at any time. If any detail is inaccurate — address, phone number, linked payment method — you can correct it via Account Settings or ask our support team to update it for you.

Third-Party Data Sharing Limits

We do not sell your data. We share information with third parties only when required to process your payment, comply with a lawful authority request, or deliver a service you have specifically requested, such as email verification.

Common Questions About Our Privacy Policy

The questions below address what our Indian account holders ask most often about data collection, storage, rights and how to act on them. If your question is not covered here, reach our privacy team through live chat or email and we will respond within two business days.

We collect your name, email address, mobile number, date of birth and the payment identifiers you use — such as your UPI handle or Paytm-linked number. We collect only what is needed to verify your identity and process transactions securely.

We share data only with payment processors like PhonePe and UPI networks to complete transactions, and with authorities when the law requires it. We never sell personal data to advertisers or unrelated third parties under any circumstance.

After you close your account, we keep records for the minimum period mandated by applicable Indian law, typically for audit and legal compliance purposes. Once that period ends, records are permanently deleted or fully anonymised.

Yes. Log in and go to Account Settings, then Privacy and Data to download a data export. Alternatively, email our privacy team with your request and we will prepare a copy within thirty days of receiving your message.

Submit a deletion request through Account Settings or contact the privacy team by email or live chat. We will confirm receipt within two business days, then process the deletion in line with our retention obligations under Indian law.

We use essential cookies to keep sessions active and optional analytics cookies to improve the site. You can withdraw consent for non-essential cookies at any time through the cookie settings panel accessible from the footer of every page.

No full payment credentials are stored on our servers. When you pay via UPI, Paytm or PhonePe, we receive only a transaction reference and the amount. The actual payment credentials stay within the respective processor's own secure environment.

How rdr2 Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie Controls

Payment Data Handling

Data Retention Periods

Your Right to Access and Correct

Third-Party Data Sharing Limits

Common Questions About Our Privacy Policy

01 What personal data does rdr2 collect when I open an account?

02 Does rdr2 share my data with anyone outside the platform?

03 How long does rdr2 keep my account data after I close my account?

04 Can I request a copy of all the data rdr2 holds about me?

05 How do I ask rdr2 to delete my personal data?

06 What cookies does rdr2 use and can I turn them off?

07 Is my payment data — UPI, Paytm, PhonePe — stored on rdr2 servers?

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